My wife and I, together with another couple, had the great pleasure of working with Donna and her team on a three-week customized and very special tour of New Zealand in late December 2013-January 2014. Although we have been fortunate to have traveled quite a bit over the years, I am not one who regularly uses a travel agent. Instead, I have preferred to plan my own trips, living a bit vicariously as I do. But the natural, diverse, and sometimes isolated splendors of New Zealand seemed different, harder to plan and get right. So I contacted Donna, having seen her name in the Condé Nast listing of agents. We just could not have made a better decision.
From the very first contact almost a year in advance all the way through our trip to the very end, Donna was right there to provide strong advice, welcome opinions, access to her New Zealand friends, and real-time trouble shooting as the trip unfolded and weather interfered with some planning. She knows NZ extremely well and can help plan a great itinerary to meet most budgets and standards. At each stop on our itinerary as we pulled into our next accommodation or met our next guide, we were treated as if we friends of Donna's, meaning we were well taken care of in special ways. These people have obviously become Donna's friends, but it's clear that she didn't recommend them because of the friendships; it was because they were the right choices, and as a result over the years, they have become her friends too. Bottom line: don't hesitate to let Donna help build an exceptional experience for you.
