My wife and I visited New Zealand from March 16 to May 3, 2013. We created a list of things we wanted to do, and gave it to Donna Thomas to work on. She suggested a few additions and deletions, and set up an itinerary for us that included lodging, rental cars, ferrys, internal flights and activities. After a little negotiation, using both email and telephone, we agreed on details. Donna and her associates were very accommodating and knowledgeable during this entire process.
We were extremely satisfied with all but two of our accommodations and in those two cases, the issues were not something a travel agent would be responsible for. Several of the proprietors knew Donna personally and spoke warmly of her. Concerning activities, those that had not been on our list but suggested by Donna turned out to be very well worth doing. All of the value-added items a travel agent can bring to the table were provided, with elan, by New Zealand Travel.
A local New Zealand travel agency will work with Donna's clients during their in-country travels, if necessary. When my wife injured herself fairly early in our sojourn, this resource became very valuable to us. The agent was able to recommend specific physicians with appropriate expertise, and they were very helpful -- prior to seeing the first one, we were on the verge of returning home but ended up completing the trip as planned.
The bottom line is that we are totally satisfied with all aspects of New Zealand Travel's service to us. We recommend them, without reservation, to anyone considering a trip to New Zealand.
